Terms of service

Last updated: September 25, 2026

Welcome to Pastel Puddles! These Terms of Service apply when you browse or purchase products from our website.

By using our website or placing an order, you agree to these Terms of Service.

1. About Pastel Puddles

Pastel Puddles is an online store offering made-to-order apparel and accessories.

Our products are produced specifically after an order is placed. Product availability, designs, colours, sizes, and other details may change from time to time.

2. Products & Product Information

We do our best to ensure that product descriptions, photographs, colours, sizing information, and other product details are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Please carefully review the available size chart and product information before placing an order.

3. Orders

When you place an order, you are submitting a request to purchase the selected products.

After placing an order, you will receive an order confirmation by email. This confirmation confirms that we have received your order; it does not necessarily mean that your order has entered production.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, such as a pricing or product information error, suspected fraudulent activity, or an issue that prevents us from fulfilling the order.

If we cancel an order after payment has been taken, you will receive a refund of the amount paid for the cancelled order.

4. Pricing & Payment

All prices are displayed in the currency shown on the website.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted.

Payment must be successfully received before an order can be processed.

5. Made-to-Order Products

Our products are made to order rather than held as ready-to-ship inventory.

Because products may be produced specifically for an individual order, production will begin after an order has been placed.

Please review your product selection, size, colour, shipping address, and other order details carefully before completing your purchase.

6. Cancellations, Returns & Refunds

Our cancellation, return, and refund terms are explained in our Returns & Cancellations Policy.

Because our products are made to order, cancellations for change of mind may not be possible once production has begun.

Nothing in these Terms limits or excludes any consumer rights that cannot legally be excluded or restricted.

7. Shipping & Delivery

Our shipping information, estimated delivery times, and information about international deliveries are explained in our Shipping Policy.

Delivery estimates are provided as guidance and are not guaranteed.

We are not responsible for delays caused by circumstances outside our reasonable control, such as carrier delays, customs processing, severe weather, or other unforeseen events.

8. Incorrect Information

You are responsible for providing accurate information when placing an order, including your name, shipping address, email address, product selection, and size.

If you provide an incorrect or incomplete delivery address, additional costs may apply if an order needs to be reshipped.

9. Intellectual Property

All content on the Pastel Puddles website, including designs, artwork, logos, graphics, photographs, text, branding, and other original materials, belongs to Pastel Puddles or is used with permission.

You may not copy, reproduce, modify, distribute, sell, or commercially use our content without our prior written permission.

10. User Conduct

You agree not to use our website for unlawful purposes or in a way that could damage, interfere with, or compromise the website, its services, or other users.

You must not attempt to gain unauthorised access to our website, systems, accounts, or data.

11. Third-Party Services

We may use third-party providers to help operate our store, process payments, manufacture products, fulfil orders, provide shipping services, and provide other services necessary to operate the business.

These providers may process information as necessary to provide their services.

12. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be available, uninterrupted, or free from errors.

We may temporarily suspend or modify parts of the website for maintenance, updates, security, or other operational reasons.

13. Limitation of Liability

To the extent permitted by applicable law, Pastel Puddles will not be responsible for losses that are indirect, incidental, or outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for rights that consumers are legally entitled to.

14. Privacy

Our collection and use of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed as described in that policy.

15. Changes to These Terms

We may update these Terms of Service from time to time.

The version displayed on this page will be the current version. Changes will apply from the date they are posted unless otherwise required by law.

16. Governing Law

These Terms are governed by the laws applicable in Ireland, subject to any mandatory consumer protections that apply to customers in their country of residence.

Consumers within the European Union retain any mandatory rights provided to them by applicable consumer protection law.

17. Contact

If you have questions about these Terms or an order, please contact Pastel Puddles through the contact information provided on our website.